My Jewelry Rite Late with Your Delivery?

by JJ Diamond Rite January 19, 2024

What Happens if Your Parcel Delivery is Late?

Of course you can call us and complain. If your parcel doesn’t arrive in time, you can send it back and get a refund. But, don’t worry, here is what you can get for FREE…

We don’t do much to promote its late-delivery refund policy, it is actually a good one. According to the company, any product customer who does not get a delivery within the date specified, will qualify for FREE refund 10% OFF of your entire order and keep the package when it arrives.

TIPS to receive your refund when your parcel late:
After you receive a package to notify us that you have changed your mind, regardless of whether it's faulty or not. When Returns And Exchanges your order or parcel, all parcels must be reshipped or sent back unopened in their original packaging with no damage to the product or packaging. In the event that your item is defective in any way, not including wear from normal use, send back the item to us with within 14 (fourteen) days of receipt with original packaging and we’ll make sure to take care of you.

In case of an error in shipping details due to customer neglect, the customer will have to repay for re-shipping. Please make sure all fields are correct in shipping before completing your order. If your order was shipped to the wrong address due to our neglect, we will reship you your order FREE of Charge at the same day.

Once an order has been shipped and states “ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]” or “delivered” in the tracking website we provide either by DHL or USPS (if applicable), the responsibility of securing the order is on the customer. We will file an investigation claim with our logistics company if eligible and will do what we can to locate and retrieve your order. If said customer claims no order was delivered, My Jewelry Rite will or will not authorize one last shipment with the said customer paying to reship.

Please note, we do not dispatch shipments or deliver on Weekends or Public Holidays.